Billing and usage

What is included every month

• 5,000 AI conversations a month
• 5,000 knowledge files
• Any 3 skills from the skills library
• WhatsApp, Instagram, Messenger and web chat
• Human handoff and escalation
• Every content or workflow change you ask for, live within 24 hours on weekdays

1. What you pay

Two figures: a one-off setup fee to build the agent, then a monthly retainer to run and keep updating it. The base plan is $1,500 setup + $1,000/month; larger packages cover more of the funnel for a higher figure.

There is no per-seat charge and nothing to buy per user. See the pricing page for the three packages side by side.

2. What happens past the included usage

Conversations above the included 5,000 in a billing period are $0.05 each. Knowledge above 5,000 files is $10 per extra 1,000 files a month. You are charged only for what you actually exceed by — there are no top-up packs to buy in advance.

Overage is charged automatically via Stripe every 5 days, plus a final charge just before your plan renews to clear any outstanding balance.

3. Set a spending limit

Set a hard cap on overage spend under Overage Spending Limit. Once your workspace reaches it, AI replies pause rather than continuing to bill you — so a freak busy month cannot produce a surprise invoice.

4. Connect payment for overage

Go to Billing & Account and click Subscribe & Pay to connect a card via Stripe. This is what enables the automatic 5-day overage charges. Without it, overage cannot be billed.

5. Adding skills later

Your plan includes any 3 skills. Each additional skill has a one-time setup fee — $500 (small), $1,000 (medium) or $2,000 (large) — plus a small monthly fee, and can be added at any point without rebuilding the agent.

Frequently Asked Questions

What does the setup fee actually cover?

Building the agent: importing your knowledge — documents, FAQs, product data — connecting WhatsApp, Instagram, Messenger and web chat, configuring the skills you picked, and testing against your real conversations before it goes live.

What does the monthly retainer cover?

Running it: hosting, the included 5,000 conversations and 5,000 knowledge files, human handoff, and every content or workflow change you request, live within 24 hours on weekdays. You never operate the system yourself.

Can I buy extra conversations upfront, like a top-up pack?

No. There is no top-up or credit-bundle system. Usage past the allowance is billed as overage at $0.05 a conversation, automatically.

What happens if I hit my spending limit?

The agent stops sending AI replies once the cap is reached — it will not keep generating replies and running up a bigger bill. Raise or remove the limit under Overage Spending Limit whenever you are ready.

Is there a daily reply cap?

No. Volume is governed by your spending limit rather than a fixed daily count, so a busy day does not mean the agent stops replying at an arbitrary number.

Do the other channels cost extra?

No. WhatsApp, Instagram, Messenger and web chat are covered by the same plan and the same conversation allowance. There is no separate per-channel setup fee.