Agent behaviour

Fine-tune how Bob sounds, what it says, and how it handles conversations — so it reads as a natural extension of your team.

Instead of picking a tone from a dropdown, BobWork extracts your team's actual style from real WhatsApp conversations.

Bob handles most conversations on its own. Some need a person. Here is how to make that transition invisible to the customer.

Decide exactly which conversations Bob is allowed to answer — plus two safety nets that work no matter which mode you pick.