Where your agent talks to customers — WhatsApp, Instagram, Messenger and web chat — and how each one gets connected.
Both are included channels, running on the same knowledge and the same tone as WhatsApp.
Web chat is one of the included channels, embedded on your site as a widget.
There is no fixed list of supported apps. You tell us the systems your business runs on, and the only real question is which of three routes yours takes.
Our team is available Mon–Fri, 10 AM–6 PM MYT (GMT+8).