Everything your agent knows about your business comes from here. What to put in it, and how to keep it true as things change.
Your knowledge base is what Bob knows about your business. The more you put in, the better it answers.
The quality of Bob's answers depends entirely on the quality of what you put in. Here is exactly what works, and what does not.
Our team is available Mon–Fri, 10 AM–6 PM MYT (GMT+8).