Your contract, changes and ending an engagement

Changing your plan

Skills can be added at any point without rebuilding the agent. Each additional skill has a one-time setup fee plus a small monthly fee — see Billing and usage for the figures.

Moving between packages is a conversation, not a form. Tell us what changed about your volume or scope and we will tell you what it costs.

Raise a problem before it becomes a cancellation

Tell us early and specifically. Most "it is not working" turns out to be a scope or knowledge problem we can fix quickly, and the first weeks are exactly when it should be raised.

If it genuinely is not right for your business, we would rather establish that honestly than keep billing you.

Ending an engagement

The commercial terms for ending an engagement are at bobwork.ai/terms. That document, not this page, is what governs notice and final billing.

What happens to your data

It is your data. The terms at bobwork.ai/terms and bobwork.ai/dpa govern what happens at the end of an engagement, including deletion.

If you want specific commitments on export format or deletion timelines written into your contract, raise it during scoping and we will agree it up front rather than at the end.

Frequently Asked Questions

Is there a minimum commitment?

The terms at bobwork.ai/terms set this out. If the answer matters to your decision, ask us directly and we will tell you plainly rather than leave you to read for it.

Can I pause rather than cancel?

Ask. Depending on why you want to pause, there is often a better answer — narrowing scope or capping overage spend can achieve what a pause was meant to.

What happens to overage already accrued?

Outstanding overage is cleared by the final Stripe charge described in Billing and usage.