Learn My Style
Instead of picking a tone from a dropdown, BobWork extracts your team's actual style from real WhatsApp conversations.
How it works. You point Bob at a real conversation. It extracts a Style Profile — sentence length, emoji use, punctuation, greeting style, how complaints get handled. That profile becomes the voice Bob replies in, on any topic.
1. Pick a real conversation to learn from
Learn My Style works from real WhatsApp history, not a description of how you want to sound. Go to your WhatsApp inbox and open a chat where a team member replied the way you want Bob to sound.
The more genuine back-and-forth in that conversation, the more accurately Bob captures tone rather than just vocabulary.
2. Run the extraction
In that chat, use the Extract toolbar and tick Learn My Style alongside — or instead of — the other extract types, then run the extraction.
Bob analyses the conversation and builds a Style Profile: sentence length, emoji usage, punctuation patterns, greeting style, and how that person handles things like complaints or price questions.
3. Capture more than one profile
Repeat steps 1 and 2 for other staff whose style you want captured. Your sales lead and your support lead often sound different, and that is fine.
With more than one profile, Bob blends styles per conversation, picking whichever fits the context of that chat rather than using one voice for everyone.
4. Find your profiles
Go to Quality & Training → My Reply Style to see every Style Profile you have captured. This is also where you test and refresh them.
5. Test and compare before you trust it
Send a sample question through a single profile to see how it would reply, or compare several profiles side by side on the same question. Confirm a profile sounds right before it starts talking to real customers.
6. Refresh when your style changes
A Style Profile is not locked in at setup. If the way your team writes changes, or your first extraction came from a short chat, re-extract from more recent history at any time.
Refreshing does not happen automatically. It is an on-demand action from My Reply Style, so Bob's voice does not change until you choose to update it.
Learn My Style shapes tone and phrasing, not facts. Bob still answers from your knowledge base. A captured style makes correct answers sound like your team — it does not remove the need for accurate knowledge base content.
Frequently Asked Questions
Does the learned style only work for topics that were in the original chat?
No. The style transfers to any topic. Train Bob on a pricing conversation and it can still answer a delivery question in the same voice, because what is captured is tone and phrasing patterns, not canned answers.
Can sales and support sound different?
Yes. Capture a separate profile per team member or role, and Bob picks the best match for each conversation's context. A sales chat and a complaint do not have to sound identical.
Will Bob pick up how my team writes over time, automatically?
No. Extraction is on-demand, not continuous. If your team's tone shifts, go back to My Reply Style and refresh the profile from more recent history.
How do I know a profile sounds right before customers see it?
Use Test for a single profile, or Compare for several side by side, in My Reply Style — before relying on it in live conversations.
Still need help?
Our team is available Mon–Fri, 10 AM–6 PM MYT (GMT+8).