Setting up Bob for f&b and restaurants

Settings to start from

Setting	Recommended
Tone	Friendly or Casual
Language	Match your customers — Manglish often works best
Greeting	Hey! Welcome to [Restaurant Name]. Want to check our menu, make a reservation, or ask us anything?

What belongs in your knowledge base

• Full menu with prices, dine-in and takeaway
• Allergen information and dietary options — halal, vegetarian, vegan
• Opening hours and the public holiday schedule
• Delivery availability and areas, if you deliver
• Reservation process and walk-in policy
• Parking information

Follow-up timing

Follow up on unanswered reservation enquiries after 30 minutes.

When to hand off to a person

Hand off for complaints about food quality, special event bookings, and catering enquiries.

Test these before you go live

Send each of these to your agent and check the answer is one you would be happy for a customer to receive.

• "What time do you open?"
• "Do you have vegetarian options?"
• "Can I make a reservation for 6 pax Saturday night?"
• "Is parking available?"

Frequently Asked Questions

How different is this from the generic setup?

The steps are the same — knowledge base, channel, tone, testing. What changes is what belongs in the knowledge base and where the escalation line sits, and those two decisions are most of the difference between an agent that helps and one that annoys.

Can I start from this and adjust later?

Yes. Everything above is a setting you can change at any time, and changes apply from the next message. Start here, then tune once you have read a week of real conversations.