Connecting your WhatsApp
Connect your WhatsApp number in under five minutes. Once connected, Bob starts replying to customers automatically.
Build your knowledge base first. Bob needs to know about your business before it can answer customer questions, and connecting a channel to an empty agent is the fastest way to get a bad first impression in front of a real customer.
1. Open your WhatsApp settings
From your agent dashboard:
- Open your agent's dashboard
- Click WhatsApp in the left sidebar
- Click Connect WhatsApp
2. Choose your connection method
BobWork supports two ways to connect WhatsApp.
| Method | Best for | What it needs |
|---|---|---|
| ChatDaddy (QR code) — easiest | Any WhatsApp number, personal or business | Just your phone. No API approval. |
| WhatsApp Business API (WABA) — official | Higher message volumes and verified sender identity | An approved Meta WhatsApp Business API account |
3. Connect by QR code
If you are using ChatDaddy:
- Select ChatDaddy as your connection type
- A QR code appears on screen
- On your phone, open WhatsApp → Linked Devices → Link a Device
- Scan the QR code. The connection takes a few seconds
Keep your phone connected to the internet. If it goes offline for an extended period you will need to reconnect.
4. Connect by WhatsApp Business API
If you have a WABA account:
- Select WhatsApp Business API as your connection type
- Enter your API credentials from Meta Business Manager
- Click Connect. BobWork verifies the credentials
Do not have a WABA account? Talk to us and we will help you get set up.
5. Turn on Auto Reply
Once connected, turn Bob on:
- Go to Settings in your agent sidebar
- Toggle Auto Reply on
- Send your WhatsApp number a test message. Bob should reply within seconds
You are connected when you see
- A green Connected status on your WhatsApp page
- Your phone number displayed next to the connection
- Bob replying to a test message you send
Send the test from a different phone. A WhatsApp number cannot message itself, so testing from the connected handset always looks like a failure.
Frequently Asked Questions
Can I connect multiple WhatsApp numbers to one agent?
Each agent supports one WhatsApp connection. To use multiple numbers, create a separate agent for each number.
Will Bob reply to existing chats?
Bob only replies to new incoming messages after it is connected. It will not retroactively reply to old conversations.
What if my QR code expires before I scan it?
QR codes expire after 60 seconds. Click Refresh QR Code to generate a new one, then scan it promptly.
Can I still reply manually after connecting Bob?
Yes — use Copilot Mode. Click Take Over on any conversation to pause Bob and reply yourself, then Resume AI when you are done.
My connection keeps dropping. What do I do?
This usually means the phone went offline. Keep it on Wi-Fi or mobile data. If it persists, contact support.
Up next
Building your knowledge base
Your knowledge base is what Bob knows about your business. The more you put in, the better it answers.
Still need help?
Our team is available Mon–Fri, 10 AM–6 PM MYT (GMT+8).