Web chat on your website
Web chat is one of the included channels, embedded on your site as a widget.
What it is
Web chat is one of the four channels included in your plan, embedded on your site as a widget.
It uses the same knowledge and the same tone as your messaging channels, so website visitors get identical answers to WhatsApp customers.
Why it shares everything with your other channels
One agent, one set of knowledge, one tone. A visitor who asks about your return policy on the website and then asks again on WhatsApp gets the same answer both times — which is the whole point of not running a separate website bot.
Handoff works the same way
Escalation, Copilot Mode and the "stop ai" tag behave on web chat exactly as they do elsewhere. Nothing has to be configured twice.
Frequently Asked Questions
Does web chat cost extra?
No. It is covered by the same plan and the same conversation allowance as your other channels.
Do website conversations count towards my 5,000?
Yes. All four channels draw on the same allowance. See Billing and usage.
Can I style the widget to match my site?
Yes. Tell us what you want it to look like and we make the change — it is a content and workflow change like any other, live within 24 hours on weekdays.
Still need help?
Our team is available Mon–Fri, 10 AM–6 PM MYT (GMT+8).