For personal training sessions I need to book each time — can the agent talk to the client, message our coaches on WhatsApp to confirm a time, then come back to the client?

Question

Accepted Answer

Yes. This is a multi-party workflow: the agent collects what the client wants, posts the request into your coaches' WhatsApp group, waits for a coach to claim the slot, then confirms back to the client. The client only ever sees one conversation.